Terms of Service

Last Updated: March 5, 2026

These Terms of Service (“Terms”) govern your use of services provided by Michael-Luis Services, LLC (“Company,” “we,” “us,” or “our”), including communications via SMS (text messaging). By engaging our services or opting in to receive SMS communications, you agree to these Terms.

Use of Our Services

By working with Michael-Luis, you agree to provide accurate contact information and to communicate with us in a respectful and lawful manner. Our services and communications are intended for legitimate customer interactions related to our business services.

We reserve the right to refuse service or terminate communications with any individual who violates these Terms.

Customer Communication Platform

To provide efficient customer service and manage our operations, Michael-Luis uses a third-party service management platform provided by Jobber.

When you interact with Michael-Luis, certain communications may be facilitated through the Jobber platform, including:

  • Appointment scheduling and confirmations

  • Service reminders and updates

  • Estimates and invoices

  • Customer service communications

  • SMS (text message) notifications

Information submitted through forms, appointment requests, or communications may be processed through the Jobber platform in order to deliver services and respond to customer requests. By engaging with Michael-Luis and providing your contact information, you acknowledge that communications may be facilitated through this platform as part of our normal business operations.

For more information about how Jobber handles data and privacy, please refer to Jobber’s Privacy Policy.

SMS Messaging Program

Michael-Luis offers an SMS messaging program through Jobber to communicate with customers regarding services, scheduling, and account-related information.

By providing your phone number and opting in to receive SMS communications, you consent to receive text messages from Michael-Luis. We use SMS messaging strictly to support customer communication and service delivery that you request.

Messages may include, but are not limited to:

  • Appointment confirmations and reminders

  • Service scheduling updates

  • Project or service status updates

  • Customer support responses

  • Invoice notifications or billing reminders

  • Follow-up communications related to services

Message Frequency

Message frequency will vary depending on your interactions with Michael-Luis and the services and appointments that you request. Customers typically receive 1–3 messages per month depending on appointments, service activity, or follow-up notifications required.

Message & Data Rates

Message and data rates may apply. Charges for text messages depend on your mobile carrier and your individual mobile plan. Michael-Luis is not responsible for any messaging or data charges incurred.

Customer Support

For help with our SMS messaging program, you may:

Opt-Out Instructions

You may opt out of SMS communications at any time. To stop receiving text messages from Michael-Luis, reply with STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message received. You may receive a final message confirming your unsubscription. To rejoin, text START or JOIN.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. SMS messaging may not be available on all carriers or in all geographic areas.

Privacy

Michael-Luis respects your privacy. Personal information collected through SMS communications will be used only for the purpose of providing services and customer support. Your mobile phone information will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. For more information about how we handle personal information, please review our Privacy Policy.

Limitation of Liability

Michael-Luis shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services or communications, including SMS messaging interruptions or carrier-related issues.

Changes to These Terms

Michael-Luis may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised Terms.

Contact Information

If you have questions about these Terms of Service: